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Major outage postmortem

January 11, 2018

On Tuesday January 9 from 17:09 EST to approximately 23:42 EST (6 hours and 33 minutes), the platform and customer applications were unavailable. This was the longest and most significant outage in the history of our platform. No data was lost.

We’ve published a postmortem that includes what we’re doing to prevent this problem from happening again.

If you aren’t already subscribed to updates about platform service disruptions and scheduled maintenance, you can subscribe on our platform status tracker.

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