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Disabling inactive IDP accounts

January 29, 2021

With an update to our compliancy policy, we will begin notifying and deactivating inactive accounts that use our IDP for authentication. Our customers that use their agencies’ credentials to authenticate into our platform will not be affected. Users that do not log into the platform within the past 90 days will be deactivated. We will send you email notifications 10 days and 1 day before deactivation instructing you to log into the platform to reset the 90 day threshold. If you are unable to log into the platform within the allotted time, you will need to email to have your account reactivated.

Thank you from the team.