Support Packages
Help your team on a broader range of issues with dedicated engineering resources to resolving technical issues.
Contact us if you’re interested in learning more. We can schedule time to discuss this further with your team.
Platform
Support
|
If you run into any issues with the underlying cloud.gov platform, we will resolve them at no additional cost. If you run into technical problems with your application, we can point you to useful resources but cannot devote meaningful time on your applications. |
$0.00/year |
| Limited to platform issues |
Basic
Support
|
This is the default support level for new cloud.gov agreements. This package includes all services provided in Platform Support, plus 10hrs of support time that our engineers can devote to resolving issues with your specific applications. |
$2,500/year |
| 10 hours per year |
Premium
Support
| This package includes all services provided in Platform Support, plus 50hrs of support time that our engineers can devote to resolving issues with your specific applications. You will also have the option for a bi-weekly standing meeting with our engineers. |
$12,500/year |
| 50 hours per year |
Supplemental Support
|
This package includes all services provided in Platform Support, plus the number of hours that you choose which best supports your team (at the rate of $250/hour) that our engineers can devote to resolving issues with your specific applications. |
$250/hour |
| Based on how many hours you choose |
FAQ
-
What happens to the money that is not used within the fiscal year or period of performance?
Any money that is not used will be returned to the agency through the "deobligation" process.
-
If an agency does not use all the allocated support hours, can they reduce paid support hours for future years?
Yes, we see support hours as a good way for an agency to get started with the platform. Once your team is comfortable with the platform, you should reduce the number of paid support hours.
-
Is there a way to roll over unused hours to the next fiscal year?
Rolling hours over may be possible, depending on the agency's authority and funds. For example, some money can cross fiscal years ("no-year money") while other funds must be used within a set time frame ("3-year money").
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What are the limits of the paid support packages?
We will not do direct development on the agency's application. We will only help, analyze, and assist.
