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IPv6, HTTPS, DNSSEC, and Certificates

Here’s what does to support relevant federal standards and recommendations, for applications on * and custom domains.

IPv6 has basic support for IPv6. supports two types of application access, external and internal. External access is when traffic reaches an application from outside the platform, such as from an office, external application, or user. Internal traffic is traffic which leverages the platform’s internal DNS to allow applications to communicate without ever leaving the platform’s network boundaries. IPv6 is supported for external access. For internal access, only IPv4 is supported. When you deploy a new application, for external IPv6 traffic, you do not have to take any action, and most applications will know to use IPv4 internally as’s internal DNS provider will leverage IPv4. If you have more questions or security questions, please contact Support.

HTTPS ensures all applications are accessible only over HTTPS with HTTP Strict Transport Security (HSTS) headers in accordance with the HTTPS-Only Standard. Any HTTP requests are permanantly redirected to HTTPS. You don’t have to take any action.

HSTS preloading sets Strict-Transport-Security headers for all applications by default, and has added the domain/subdomains to the HSTS preload list for most major browsers.

You are responsible for setting up HSTS preloading for your custom domain. doesn’t set this up for you. If you need HSTS preloading, follow the guidance from the maintainers of the HSTS preload list. The HTTPS-Only Standard encourages HSTS preloading.

Additional details are available in the FedRAMP P-ATO documentation package, including in System Security Plan controls SC-8, SC-12, and SC-20.

SSL/TLS Implementation

Clients connect to through AWS load balancers which implement the ELBSecurityPolicy-TLS-1-2-2017-01 SSL/TLS policy, and, when using the CDN Service, through Amazon CloudFront distributions, which implement the TLSv1.2_2018 policy. Our TLS implementation and cipher suites are consistent with White House Office of Management and Budget’s M-15-13, the Department of Homeland Security’s Binding Operational Directive 18-01, and the NIST Guidelines for TLS Implementations. Some SSL/TLS scanners will nonetheless return results flagging the following ciphers as “weak”:

   TLS_RSA_WITH_AES_128_CBC_SHA256 (0x003C)

These are false positives. While the CBC cipher modes of operation are being phased out (they are theoretically subject to padding oracle attacks), our cipher implementation is consistent with all relevant guidance, as noted above.

DNSSEC does not currently support DNSSEC on domains. For example, an application at * would not support DNSSEC.

OMB memo M-18-23 rescinds M-08-23, the OMB memo that originally mandated DNSSEC for federal systems. You should consider carefully whether DNSSEC is still a requirement for your system.

If you do need DNSSEC for your custom domain, you are responsible for configuring DNSSEC in your DNS system. can’t configure DNSSEC for you because does not have access to your DNS system. supports mapping your DNSSEC-enabled custom domain to your applications hosted on – see DNSSEC support for the CDN service and DNSSEC support for the custom domain service.

Additional details are available the System Security Plan, including controls SC-20, SC-21, SC-22, and SC-23.

Certificates’s global TLS certificate is issued by the third party, open-source vendor Let’s Encrypt. Let’s Encrypt allows individuals, companies, or agencies to request free TLS certificates in an automated fashion for easy HTTPS functionality. As part of that, the platform does not control any aspect of the certificate provisioning process other than the common name and alternative name. We do not control the ciphers, certificate validity, or other algorithms used by Let’s Encrypt during the certificate creation process. Once our certificates have been generated by Let’s Encrypt, we upload them to our public-facing load balancers.

The benefit of using Let’s Encrypt, even though the platform doesn’t control much of the provisioning process, is how it allows the team to bring a full HTTPS/TLS experience (along with all the compliance requirements) to customers at both no-cost and with full certificate authority validity. Let’s Encrypt has partnered with IdenTrust to have their intermediate certificates cross-signed by IdenTrust, who has partnered with nearly all major vendors which ship their products with root certificates. Due to the strategic partnership Let’s Encrypt has, nearly every programming language and operating system automatically trusts Let’s Encrypt certificates automatically. This is a major benefit to the team, as cross-signed intermediate certificates can be cost-prohibitive to acquire, which is why a lot of vendors just make their root certificate authority certificate available, requiring customers to download them and making the overall user experience much more difficult.

Let’s Encrypt is a complicated yet powerful TLS certificate vendor. While the team cannot change the way the certificates are provisioned, any support requests or questions regarding our TLS configuration are welcome at You can also find more about how Let’s Encrypt works via their public documentation.